Monday, March 30, 2009

How to achieve high customer satisfaction?



Customer Satisfaction and Product quality



LCSS Inc. specializes on financial systems transaction processing testing and ATM/ABM and POS device certification by providing the highest possible customer service and error free product releases which has been backed by more than a decade of proven track record.

By following the CMM methodology and the SDLC process LCSS INC please to offer the following services:
  • Requirements gathering
  • Business requirement reviews
  • External and internal functional specification reviews
  • Creation of test strategies
  • Creation of test cases
  • Planning and Setting up test environments from scratch
  • User requirement traceability
  • POS and ATM/ABM certification on BASE24 (including EMV chip/smart cards)
  • BASE24 System setup and testing to be EMV ready
  • Quality Assurance process set up
  • Quality Control
  • Front End and Back End Systems testing
  • Test automation planning
  • Manual testing
  • Mentoring
  • Change management


If during any project delivery your company experiences the following issues, please contact LCSS Inc. for solution:

  • Do you encounter endless issues with your project delivery?
  • Everybody is busy but nothing gets done (at least not what the customer wants)?
  • Is your company tries to find somebody who can provide a trustworthy 3rd party independent review?
  • Is it common project practice that once the product gets delivered it needs more resources to support/fix it than to develop and test it?
  • Are your biggest customers signing up with your competitor regardless of your discounts?
  • Is your company acting reactive instead of being proactive?
  • Do you feel that it is time for change because by being inactive you could risk the company’s reputation and its survival?
  • What are you waiting for?
  • Are you still able to keep your job?

If you want to solve/avoid all these issues, please contact LCSS inc. for immediate solution.

My solution is proven and it delivered glowing results for more than a decade.

With more than a decade proven experience in the financial industry and by serving the most demanding customers in the banking and retail industry, I kept the customer satisfaction and the quality of the product at the highest possible 100% rate.

For additional information, please contact Laszlo Toth at: laszlototh@hotmail.com.
Best Regards,
President
Laszlo Toth



“It’s cheaper to do something right the first time than it is to do something wrong and then correct it.” Gustaf Larson